Term of service

1. Introduction
Welcome to pureflatshoes.com (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your access to and use of our website, [website URL], and any purchases you make from us. By accessing our site and placing an order, you agree to be bound by these Terms and our separate Privacy Policy. Please read them carefully.

2. Product Information & Selection Responsibility

• Color & Detail Variance: Product images are for illustrative purposes. Due to variations in materials, photography, lighting, and individual screen/device settings, the actual color, material grain, and decorative details of the footwear you receive may differ slightly from the images displayed.
• Size Selection: IT IS THE CUSTOMER’S SOLE RESPONSIBILITY to consult the brand-specific size chart provided on each product page before placing an order. pureflatshoes.com cannot be held responsible for shoes that do not fit due to incorrect size selection by the customer. We strongly recommend reviewing all sizing guidance and measurements.

3. Orders, Pricing, and Availability
All orders are subject to product availability and acceptance. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, including but not limited to: errors in product description or pricing, insufficient stock, issues identified by our credit and fraud avoidance department, or problems with your payment method.

4. Shipping, Delivery, and Risk of Loss
All items purchased from pureflatshoes.com are delivered by our shipping partners. The risk of loss and title for such items passes to you upon our release of the product to the shipping carrier.

5. Return & Refund Policy
A. 14-Day Fit & Comfort Guarantee (Eligibility): We offer a 14-day return window from the date of delivery for unworn items. To be eligible for a return and refund under this guarantee, the shoes MUST be returned in their original, pristine, unworn, and unsoiled condition, with all original packaging (e.g., box, shoe bags), tags attached, and with the original soles completely clean and unscuffed. Any signs of wear, creasing, odors, scuffs, soiled soles, or removed tags will render the return invalid, and the shoes will be shipped back to you at your expense.
B. Final Sale Items: For hygiene and clearance reasons, the following items are FINAL SALE and NON-RETURNABLE: socks, shoe care products, and any footwear marked as “Final Sale” or “Clearance.”
C. Refund Processing Timelines: Upon receipt and inspection of your eligible return:
* All approved refunds will be credited to your original payment method. Please allow a minimum of 14 business days from the completion of our inspection for the refund to be processed and appear on your statement.
* For refunds processed via PayPal, funds will typically appear in your account within 14 days. Please note: In certain jurisdictions, PayPal refunds may legally require a processing period of up to 30 days.
D. Return Initiation: To initiate a return, you must contact our customer service at support@pureflatshoes.com to obtain a Return Authorization (RA) number. Returns sent without an RA number may not be accepted.

6. Defect Inspection
Customers must inspect the shoes for any manufacturing defects (e.g., detached soles, significant stitching flaws, material tears) immediately upon delivery. To qualify for a resolution (exchange or refund), any such issues must be reported to our customer service at support@pureflatshoes.com within 48 hours of delivery, accompanied by clear, detailed photographs of the alleged defect.

7. Product Use and Care Disclaimer
You acknowledge that proper care is essential for footwear longevity. pureflatshoes.com is not liable for any damage to shoes resulting from improper use (e.g., wearing suede or nubuck footwear in inclement weather), improper cleaning methods, or failure to follow the care instructions provided by the manufacturer.

8. User Account and Information
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to provide accurate, current, and complete shipping and billing information.

9. Prohibited Activities
You agree not to engage in any activity that interferes with or disrupts the website’s functionality. Prohibited activities include, but are not limited to: copying or attempting to replicate product designs; data mining, scraping, or harvesting; using the site for any fraudulent or unlawful purpose; or attempting to circumvent any security or purchasing controls.

10. Intellectual Property Rights
All content on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, product designs, and software, is the property of pureflatshoes.com or its content suppliers and is protected by international copyright and trademark laws.

11. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY THE APPLICABLE LAW OF HONG KONG, THIS WEBSITE AND ITS PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. pureflatshoes.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, OR PRODUCTS INCLUDED.

12. Limitation of Liability
pureflatshoes.com SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS PURCHASED. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM THESE TERMS OR YOUR PURCHASE EXCEED THE TOTAL PURCHASE PRICE PAID BY YOU FOR THE SPECIFIC SHOE(S) GIVING RISE TO THE CLAIM.

13. Indemnification
You agree to indemnify, defend, and hold harmless pureflatshoes.com, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your breach of these Terms or your use of the site or products.

14. Third-Party Links
Our site may contain links to third-party websites, such as brand partner sites or care guides. These links are provided for your convenience only. We have no control over and assume no responsibility for the content or practices of any third-party sites.

15. Termination of Access
We may terminate or suspend your access to our site immediately, without prior notice or liability, for any reason, including if you breach these Terms.

16. Modifications to Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. The most current version will be posted on our site. Your continued use of the site following the posting of any changes constitutes your acceptance of those changes.

17. Governing Law & Jurisdiction
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. You irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong for the resolution of any dispute or claim arising out of or in connection with these Terms.

18. Force Majeure
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, strikes, pandemics, or supply chain failures.

19. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

20. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and pureflatshoes.com regarding your use of the website and supersede all prior communications and proposals.

21. No Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

22. Contact Information
For customer service inquiries, to initiate a return, or to report a defect, please contact us via email at support@pureflatshoes.com.
Company: pureflatshoes.com
Address: 324 West Sha Road, Maanshan, Tai Po District, Hong Kong
Phone: 00852-6956101
Email: support@pureflatshoes.com